Business Process Analysis and Redesign course agenda

Day 1

 9:00 – 10:30 Module I

Introduction to Business Process Management

  • BPM principles and value proposition
  • Relation with other improvement methodologies
  • The BPM lifecycle

Introduction to Process Analysis

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module II

Introduction to qualitative process analysis

Value-added analysis

  • Value classification
  • Waste elimination

12:30 – 13:30 Lunch

13:30 – 15:00 Module III

Root cause analysis

  • Cause-Effect diagrams
  • Why-Why diagrams

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module IV

Issue documentation and impact assessment

  • Issue register
  • Pareto analysis
  • PICK charts

 End of Day 1

 Day 2

 9:00 – 10:30 Module V

Recap of previous day

Introduction to quantitative analysis techniques

Performance measures

  • Process performance dimensions
  • Balanced scorecard
  • Reference models and industry benchmarks

 10:30 – 11:00 Morning Tea

 11:00 – 12:30 Module VI

Flow analysis

  • Cycle time efficiency
  • Cycle time and work-in-progress
  • Limitations of flow analysis

Queues

  • Basics of queuing theory
  • M/M/1 and M/M/c models
  • Limitations of queuing theory

  12:30 – 13:30 Lunch

 13:30 – 15:00 Module VII

Simulation

  • Anatomy of a process simulation
  • Input for process simulation
  • Simulation tools
  • Limitations of process simulation

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module VIII

Introduction to process improvement

Improvement driven by issues/opportunities/constraints

Improvement by enhancement

  • Process improvement patterns
  • Further improvement patterns

 End of Day 2

Day 3

 9:00 – 10:30 Module IX

Recap of previous day

Improvement by derivation

  • Reference models
  • Finding best practices
  • Practice adaptation

 10:30 – 11:00 Morning Tea

 11:00 – 12:30 Module X

Improvement by innovation

  • Brainstorming
  • Six hats
  • Crowdsourcing
  • Creativity techniques

 12:30 – 13:30 Lunch

 13:30 – 15:00 Module XI

Improvement by utilisation

  • People/data/systems matrix
  • Positive deviance

Process improvement portfolio

Pitfalls of process improvement

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module XII

Comprehensive Process Identification, Analysis and Improvement Exercise

End of Day 3