Business Process Management is more than just a technical or business reengineering program, and needs to be entrenched into the management’s and employee’s hearts and minds for it to be successful. However very often, those who are savvy in the methods of BPM lack the appropriate but critical know-how of effective communication. In order to communicate the purpose and its positive aspect of the change, it is vital to build a strong communication strategy even before the deployment of BPM. This requires understanding stakeholder’s needs and developing a point of difference that is meaningful and sustainable in generating long term buy-in within and across all levels of the organisation.

This 2-day workshop will draw on the principles of change management and communication practice. Strategies of identifying with stakeholders and alignment of team and individual goals would help further develop your skills in gaining quality support and dissolve resistance within your organisation. It will also provide you with the tools and methods to encourage visibility of the short-term process improvements and long-term enhancements in the process performance. The course will guide you in building your own communication process framework to win commitment and more favourable aspect of change to BPM.

Duration: 2 days