Improving business processes is on top of the agenda for chief and senior executives. This requires a solid understanding of current and future business processes and an approach for continuously managing these processes and changing them to warrant sustainable business improvement. This workshop introduces a set of tools and a structured methodology for managing a process across all phases of its lifecycle, from the initial selection and design to the ongoing improvement, execution and controlling.

This two day course introduces the structured approach of Business Process Lifecycle Management, with a focus on process analysis and process improvement. The course provides an overview of the underlying methodology and state-of-the-art methods associated with each phase of a process lifecycle. Topics covered include:

• Process Selection
• Process Identification
• Process Modelling
• Process Analysis
• Process Improvement, Enhancement and Innovation
• Process Implementation and Organizational Change Management
• Process Controlling

Duration: 3 days