Day 1: Introduction to BPM

Day 1 / Michael Rosemann / Jan Recker

9:00 – 10:30 Module I: Organisation of this Course

1.1 Overview

  • Welcome
  • Participants Introduction
  • Objectives, Agenda, Resources, Expectations

1.2 Introduction

  • Positioning Business Process Management
  • Course Resources
  • Overview of the following modules

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module II: Business Process Management

2.1 Characteristics of Business Process Management

  • What is a Business Process?
  • Value Proposition of Business Process Management
  • Business Process Management Maturity (Introduction)
  • Case Studies

2.2 Business Process Management Concepts

  • Scientific Management and Industrial Engineering
  • Quality Management and Six Sigma
  • Production Management and Logistics

12:30 – 13:30 Lunch

13:30 – 15:00 Module II: Business Process Management (ctd.)

2.2 Business Process Management Concepts (ctd.)

  • Supply Chain and Customer Relationship Management
  • Business Process Re-Engineering
  • Service-enabled Business Process Management

2.3 Process versus Resource Efficiency

15:00 – 15:30 Afternoon Tea

15:30 – 17:00 An Example for Business Process Improvement

  • Redesigning Procurement

(Group Work, to be finalised until Day 2)

End of Day 1

.