Day 10 / Sandy Chong

9:00 – 10:30 Module IX: BPM Communication Strategies

9.1 Overview

• Welcome
• Participants Introduction
• Objectives, Agenda, Resources, Expectations

9.2 Introduction

• Championing Business Process Management
• Introduction to Business Process Management
• Course Resources
• Overview of the following modules

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module IX: Changing to Business Process Management

9.3 Model of Change Management

• Steps to Successful Change Management

9.4 Preparation for Transition

• Identification of Drivers & Barriers
• Demand-Capability Porfolio Management

12:30 – 13:30 Lunch

13:30 – 15:00 Module IX: Identifying with Stakeholders

9.5 Characteristics of Different Stakeholder Groups

• Alignment of Team and Individual Goals
• Devising Persuasive Messages
• Development of Reward Systems
• Establish Visibility for Long Term Buy-In

15:00 – 15:30 Afternoon Tea

15:30 – 17:00 An Example for Business Process Awareness Campaign

• Redesigning Communication Planning

(Group Work, to be finalised until Day 2)

End of Day 10