Day 11 / Sandy Chong

9:00 – 10:30 Module X: Developing Effective Communication Strategy

10.1  Establishing a Communication Platform

• Flow of Communication
• Multiperspective Communication Plan
• Communication Tools, Medias & Channels

10.2 Overcoming Resistance

• Pre-emptive Measures to Risks & Issues

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module X: Developing Effective Communication Strategy (ctd.)

10.3 Integration with BPM Process

• Case Study

12:30 – 13:30 Lunch

13:30 – 15:00 Module X: Communication Best Practice (ctd.)

10.4 Measurement of Success

• Matching Communication Impact with Performance Metrics
• Communicating Success

10.5 Feedback Mechanism

• Improving Quality of Support from Stakeholders

15:00 – 15:30 Afternoon Tea

15:30 – 17:00 An Example for Communication Practice Improvement

• Achieving Continuous Support

(Group Exercises with Short Presentation)

Q & A and Closure

End of Day 11