Day 12 / Michael Rosemann / Jan Recker

9:00 – 10:30 Module XI: Six Sigma

11.1 Introduction to Six Sigma

• Origins and History
• Concepts
• Introduction to DMAIC

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module XI: Six Sigma (ctd.)

11.2 DMAIC Simulation Study

• Simulation
• Define Phase
• Measure Phase

12:30 – 13:30 Lunch

13:30 – 15:00 Module XI: Six Sigma (ctd.)

11.2 DMAIC Simulation Study (ctd.)

• Analyse Phase
• Improve Phase
• Control Phase

15:00 – 15:30 Afternoon Tea

15:30 – 17:00 Module XI: Six Sigma (ctd.)

11.3 Case Studies

• Best Practices
• Potential and Pitfalls

11.4 Discussion

• Six Sigma and BPM

End of Day 12