Day 8 / Michael Rosemann / Jan Recker / Tonia de Bruin

9:00 – 10:30 Module VII: Business Process Lifecycle Management

7.1 Overview

7.2 Process Identification

• Process Selection
• Process Characterization
• Process Mining

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module VII: Business Process Lifecycle Management (ctd.)

7.3 Process Evaluation

• Value Chain Analysis
• Strategic Fit Analysis
• Process Portfolio Management

7.4 Process Modelling

• Process Modelling Tools
• Repository Management
• Organising a Process Modelling Workshop

12:30 – 13:30 Lunch

13:30 – 15:00 Module VII: Business Process Lifecycle Management (ctd.)

7.5 Process Analysis

• Modes of Analysis
• Issue Register and SWOT Analysis
• Benchmarking and Reference Models

7.6 Process Improvement

• Process Enhancement
• Process Innovation
• Process Derivation
• Process Utilisation

15:00 – 15:30 Afternoon Tea

15:30 – 17:00 Module VII: Business Process Lifecycle Management (ctd.)

7.6 Process Improvement (ctd)

• Exercises

7.7 Process Implementation and Controlling

• Process Monitoring and Controlling
• Process Performance Measurement

End of Day 8