Day 9: BPM Maturity

Day 9 / Tonia de Bruin

9:00 – 10:30 Module VII: Business Process Management Maturity

8.1 The Value Proposition of Measuring BPM Maturity

8.2 The Factors of BPM Maturity

  • Strategic Alignment
  • BPM Governance
  • Culture
  • People
  • Methods
  • Information Technology

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module VII: Business Process Management Maturity (ctd.)

8.3 Business Process Management Maturity Models

  • Capability Maturity Model (CMM)
  • Further Popular BPM Maturity Models
  • QUT’s BPM Maturity Model

8.4 The Assessment Framework

  • Audience
  • Data Gathering
  • Workshops and Survey

12.30 – 13.30 Lunch

13:30 – 15:00 Module VII: Business Process Management Maturity (ctd.)

8.5 Contextual Factors

  • Organisational Structures
  • Workforce Demographics
  • Legislative and Technology Drivers
  • Capital Asset and Market Base
  • Criticality of Non-Performance

15:00 – 15:30 Afternoon Tea

15:30 – 17:00 Module VII: Business Process Management Maturity (ctd.)

8.6 Case Studies in BPM Maturity

End of Day 9

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