Strategic Business Process Management course agenda

Day 1

 9:00 – 10:30 Module I

Welcome, Introduction & Objectives

Introduction to Business Process Management

  • Definitions and value proposition
  • Process environment
  • Origins of process management
  • Related disciplines

10:30 – 11:00 Morning Tea

11:00 – 12:30 Module II

BPM Methods

  • BPM lifecycle overview
  • Process identification (process architecture and portfolio)
  • Process discovery (incl. modelling)
  • Process analysis (quantitative and qualitative)
  • Process redesign (transactional vs transformational BPM)
  • Product innovation vs process innovation

 12:30 – 13:30 Lunch

 13:30 – 15:00 Module III

BPM Maturity (part I)

  • Maturity model motivations
  • Capability Maturity Model Integrated (CMM-I)
  • Overview of BPM maturity models
  • QUT’s BPM Maturity Model: BPM’s critical success factors

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module IV

BPM Maturity (part II)

  • Maturity assessment methods
  • Building a BPM roadmap
  • Case study on BPM maturity

Recap and Discussion

 End of Day 1

 Day 2

 9:00 – 10:30 Module V

BPM Strategic Alignment (part I)

  • Linking strategy and BPM
  • The role that BPM plays in strategic planning
  • BPM and strategic management tools
  • BPM value selection: customize BPM methods to specific values

 10:30 – 11:00 Morning Tea

 11:00 – 12:30 Module VI

BPM Strategic Alignment (part II)

  • Internal values (compliance, efficiency, integration)
  • External values (networking, quality, agility)
  • Different levels of BPM-strategy alignment (process selection, vision, redesign principles, metrics)

 12:30 – 13:30 Lunch

 13:30 – 15:00 Module VII

BPM Governance (part I)

  • Case study on BPM governance: challenges
  • BPM failure reasons
  • BPM governance: relevant roles, responsibilities and failure modes
  • The home of a BPM program

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module VIII

BPM Governance (part II)

  • Process owner: competition or cooperation?
  • Process execution governance
  • Case study on BPM governance: solution

Recap and Discussion

 End of Day 2

 Day 3

 9:00 – 10:30 Module IX

BPM People & Culture (part I)

  • The role of people
  • Motivation of the BPM champion
  • Importance of effectively communicating BPM
  • BPM communication strategies (push vs pull approach)

 10:30 – 11:00 Morning Tea

 11:00 – 12:30 Module X

BPM People & Culture (part II)

  • Case study on BPM communication
  • The role of culture
  • Responsiveness to change
  • Leadership attention to process

 12:30 – 13:30 Lunch

 13:30 – 15:00 Module XI

BPM and technology

  • How to marry BPM technology with business needs
  • Established technologies (modeling, simulation, automation)
  • Emerging technologies (Robotic Process Automation, Process Mining)

Overview of Process Automation

    • BPM technologies landscape
    • The well-known gap (conceptual vs executable process models)
    • Main components of a BPMS
    • How to choose the right BPMS?
    • Advantages and challenges of BPMS adoption
    • Case study on process automation

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module XII

Overview of Process Mining

  • Process mining value proposition
  • 3 main methods of process mining (discovery, conformance, enhancement)
  • Process mining and the BPM lifecycle
  • Case study on process mining
  • How to get started with process mining (exploratory vs question-driven approach)
  • Process mining tools

Recap and Discussion

 End of Day 3