Business Process Modelling with BPMN and Improvement – Course Agenda

Day 1

 9:00 – 10:30 Module I – Introduction to BPM and Process Modelling

  • BPM principles and value proposition
  • Process hierarchy
  • Process modelling concepts

 9:00 – 10:30 Morning Tea

 11:00 – 12:30 Module II – Process Identification and Discovery

  • Process architecture
  • Techniques for process identification
  • Techniques for process discovery

12:30 – 13:30 Lunch

 13:30 – 15:00 Module III – Introduction to BPMN and Basic BPMN Constructs

  • Background to BPMN
  • Tokens semantics
  • Basic control flow modelling with BPMN:
    • Start/End events
    • Tasks
    • Sequence flow
    • Gateways

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module IV – BPMN Artifacts and Resources

  • BPMN data objects
  • Text annotation
  • Associations
  • Organisation modelling with pools and lanes

End of Day 1

Day 2

 9:00 – 10:30 Module V – BPMN Syntactic Sugar and Activity markers

  • Recap of Day 1
  • Syntactic Sugar
    • Conditional sequence flow
    • Default sequence flow
  • Activity markers:
    • Process decomposition/sub-process
    • Activity loop
    • Multi-instance activity
    • Ad-hoc sub-process

 10:30 – 11:00 Morning Tea

 11:00 – 12:30 Module VI – BPMN Basic Events Handling

  • Intermediate event
  • Message event
  • Timer event
  • Event-based decision gateway

 12:30 – 13:30 Lunch

 13:30 – 15:00 Module VII – Exception Handling

  • Terminate event
  • Error events: timeout error, external error, and internal error
  • Compensate event
  • Non-interrupting boundary event
  • Event sub-process

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module VIII – Comprehensive Modelling Exercise

Drawing BPMN model(s) based on a realistic scenario.

 End of Day 2

 Day 3

 9:00 – 10:30 Module IX – Qualitative Process Analysis Techniques

  • Recap of Day 2
  • Value-added and waste analysis
  • Issue consolidation/issue register
  • Pareto analysis
  • Root-cause analysis

 10:30 – 11:00 Morning Tea

 11:00 – 12:30 Module X – Quantitative Process Analysis Techniques

  • Flow analysis
  • Simulation

 12:30 – 13:30 Lunch

 13:30 – 15:00 Module XI – Process Improvement

  • Drivers for process improvement
    • Inward vs. outward
    • Transactional vs. Transformational
    • Analytical vs. Creative
  • Principles of process improvement and innovation
    • Derive
    • Enhance
    • Design
    • Utilise

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module XII – Process Re-design Heuristics

  • Performance measures: the Devil’s quadrangle
  • Task-level re-design heuristics
  • Flow-level re-design heuristics
  • Process-level re-design heuristics
  • Example of the application of process re-design heuristics

End of Day 3

Day 4

 09:30 – 10:30 Module XIII – BPMN Choreography and Conversation Diagrams

  • Recap BPMN
  • Choreography diagram
  • Conversation diagram

 10:30 – 11:00 Morning Tea

 11:00 – 12:30 Module XIV – Project Task 1: Health Insurance Claims Handling

  • Project scenario
  • Modelling tasks

 12:30 – 13:30 Lunch

 13:30 – 15:00 Module XV – Project Task 2 and 3: Health Insurance Claims Handling

  • Process analysis
  • Process re-design

 15:00 – 15:30 Afternoon Tea

 15:30 – 17:00 Module XVI – Process Automation and Process Mining

  • Advantages of process automation
  • The well-known gap
  • From to-be process models to executable process models
  • Introduction to process mining

End of Day 4