Strategic Business Process Management

This course provides the strategic skills for yielding performance improvements and innovation by leading an entire BPM program within an organisation. Participants will learn the principles underlying BPM and apply these to develop a strategy for implementing and running BPM projects within an overarching program, and assessing their progress. They will further learn how to secure support and dissolve resistance within the organization, and how to ensure that the program is continuously aligned with the organisation’s strategic priorities, so that BPM remains relevant and effective.

Topics covered include:

  • BPM value proposition
  • Process improvement portfolio
  • Process improvement via innovation
  • Assessing BPM maturity
  • Designing a BPM strategy
  • Establishing a BPM governance structure
  • Communicating the value of BPM
  • BPM methods and technology

Duration: 3 days

Course Agenda